novomind: intelligent software for commerce and customer service

Today’s customers want to shop online from the comfort of their own home or while on the go, immerse themselves in an atmospheric product world of perfectly fitting items, find what they’re looking for quickly and chat with a service centre if they have any questions.

Software solutions for online business

novomind AG develops intelligent and innovative software solutions that ensure a seamless shopping experience. Software that creates valuable customer relationships.

The owner-managed IT company from Hamburg specialises in fast shops, large volumes of product data and customer service tickets via phone, email or even WhatsApp. novomind makes online business in the B2C and B2B sectors seamlessly successful – nationally and internationally across all channels. For more sales and even more satisfied customers.

Retail expertise combined with novomind software

novomind

OSP is a novomind implementation partner and helps customers to implement projects in the areas of commerce and customer service. In doing so, OSP contributes excellent knowledge about retail processes.

novomind solutions

SHOPAT24.com

novomind iPIM

is the engine for growth and success in your e-shop: novomind PIM software solutions guarantee you quality product data management.

novomind iSHOP

novomind iSHOP

is the shop system for omnichannel commerce. Fast and flexible when it comes to planning & implementation with outstanding performance.

Screenshot online shop 24Shopping

novomind iMARKET

integrates and automates the connection to all online marketplaces: with individual backend solutions for omnichannel commerce.

novomind iAGENT

novomind iAGENT

is the intelligent call centre software for optimal multichannel management – from chatbots and email to (video) chat and social media.

novomind solutions offer you the following advantages

Hamburg-based novomind AG has been developing intelligent, globally deployable omnichannel commerce and customer service software for over 20 years and is one of Europe’s technology leaders. The software company’s solutions are characterized by: 

Cloud solution
novomind uses an operationally secure SaaS model in the novomind Private Cloud – hosted in German data centres. This ensures a platform that is constantly updated and available with 24/7 support. 

Personalisation
Target group-specific product texts and images as well as real-time personalisation in the shop ensure an individual shopping experience. Agents in the service centre can also address their customers personally and know a customer’s history even before accepting the call – this is made possible by connecting customer data from third-party systems (ERP/CRM).

Speed
Product data changes can be transmitted to the shop in real time, where in-memory technology ensures short page load times and thus a high conversion rate.

Multi-client capability
novomind software has multi-client and multi-channel capabilities, making it suitable for any scenario. For example, the currency can be set separately from the language and both can be set separately from the shop country, or customer service can use the appropriate response template across channels and clients.

AI and chatbots
AI (artificial intelligence) is part of novomind’s founding history and is used in all software solutions. For example, the novomind call-centre software recognizes your customers’ request via semantic text analysis and can answer them directly via the iAGENT chatbot. This can even work via WhatsApp with the WhatsApp business interface.

OSP – your novomind implementation partner

OSP is an experienced expert in retail processes and presides over years of implementation experience in e-commerce and omnichannel projects. OSP is your reliable partner when it comes to introducing novomind products, whether it be at a national or international level.

Beratung

Consulting

We offer you advice on the use of novomind software and help you to select suitable applications and functions.

Car tyre stacks in the warehouse

Installation

We implement the software and get it ready for operation. We adapt applications to company processes that are defined with you in advance.

Systemintegration

System integration

We integrate the software into your existing IT system landscape. Flexible interfaces allow novomind products to be seamlessly integrated into existing systems.

Erweiterung

Enhancement

We provide support during the running project and, if necessary, make a required adjustments and enhancements to novomind solutions for you.

Omnichannel case for CP All

Among other things, the Thai retail group CP All owns the company 24Shopping as well as the approximately 11,000 convenience stores of the well-known 7-Eleven brand. In recent years, it has successfully expanded its e-commerce business together with novomind: webshops were created for various 24Shopping brands and several apps were connected in parallel.

In 2020, new customer channels were created for 7-Eleven with the launch of the 7Online webshop and the integration of a shopping module into the existing app.

Would you like to find out more about novomind?

We will be happy to answer your questions about the individual products and advise you on all aspects of using the software.

Marcus Müller - Account Manager

Marcus Müller

T +49 40 881 9022 22
M +49 151 2076 1587
sales@osp.de

Deniz Dogan – Account Manager – OSP

Deniz Dogan

T +49 40 881 9022 22
M +49 172 406 280 0
sales@osp.de